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We're here to assist and answer any questions you might have.
Know Before Placing Your Order:
We offer multiple shipping options for both Domestic and International addresses!
Domestic Shipping Options:
Standard
Delivery usually within 5-7 business days of ship date.
$8.50 USD on orders less than $50.00USD.
FREE on orders more than $50.00USD.
Priority
Delivery usually within 2-3 business days of ship date.
Orders placed by 1:00pm (PT) Mon-Fri are processed to be shipped out same day.
$20.00 USD.
Express
Expect delivery 1 business day after ship date.
Orders placed by 1:00pm (PT) Mon-Fri are processed to be shipped out same day.
$30.00 USD.
Please note: This shipping method may be unavailable due to order volume.
International Shipping:
Delivery times vary based on recipient country and customs regulations. $30.00 USD to Canada and Mexico $50.00 USD to countries outside US and Canada. FREE international shipping on orders more than $200.00 USD Please be aware that at this time Ethika does not cover duties, taxes, or other fees associated with international shipments. Those fees are the sole responsibility of the recipient.
Processing Times:
Order processing and shipping times may be impacted by high order volume and/or shipping carrier constraints. Be sure to check your order confirmation email for the expected shipping window.When you receive your shipping confirmation email with the tracking number, please allow for up to 3 business days for that to update in the carrier's system.In some cases, your order may be sent in multiple shipments. Each shipment will be sent with a unique tracking number that will be emailed to you once the order has been fully processed.
To qualify for free shipping:
Domestic Shipping:
FREE standard shipping on orders more than$50.00USD.
International Shipping:
FREE international shipping on orders more than $200.00 USD
Please note: We do run free shipping events during our sales. To be the first to know when this goes live, subscribe to our email list.
How to Ensure the Proper Fit?
Find your perfect fit with Ethika's comprehensive size guide! Whether you're selecting underwear, tops, or bottoms, our size guide ensures you get the right fit every time. Say goodbye to guesswork and hello to comfort and style. Visit https://www.ethika.com/pages/size-guide now to explore our size recommendations and make confident choices. Enjoy the perfect fit with Ethika!
Policy on Packages Sent to Freight Forwarders
At Ethika, we value our customers' satisfaction and strive to provide excellent service throughout the shipping process. However, we would like to inform our customers that packages sent to freight forwarders are not eligible for claims or refunds directly from Ethika.
Understanding Freight Forwarders:
Freight forwarders are third-party shipping companies that specialize in receiving packages on behalf of customers and forwarding them to international destinations. While they provide a valuable service in facilitating international shipping, they operate independently of Ethika and have their own policies and procedures.
Handling Issues with Freight Forwarders:
If a customer chooses to use a freight forwarder to receive their package, they assume responsibility for the shipment once it reaches the freight forwarder's facility. Any issues regarding the delivery, condition, or loss of the package must be addressed directly with the freight forwarder.
Limitations on Claims:
Ethika cannot be held responsible for any damages, losses, or delays incurred during the transportation of packages by freight forwarders. Any such, claims related to packages sent to freight forwarders will not be honored.
Customer Responsibility:
It is the customer's responsibility to ensure that they provide accurate shipping information and choose a reputable freight forwarder if they opt to use this shipping method. Customers should also verify the policies and procedures of the freight forwarder regarding lost or damaged packages.
After Placing Your Order:
We offer free returns for customers within the U.S. for items that meet the following conditions:
- Returns must be requested within 30 days from the date your order ships.
- Items must be in their original condition—unworn, unused, undamaged, with tags attached, and in their original packaging.
- The item must have been purchased directly from our website (returns for store/retailer purchases are not accepted).
- Items from special promotions or reshipments are not eligible for return or refund.
- Mystery Items, Gift Card and Fragrance are final sale and cannot be returned or exchanged.
- Order must not be final sale.
Once your return is received and approved, please allow 1 to 2 weeks for processing by our warehouse and up to 30 days for the request to be completed. Please note that processing times may be affected by volume during a sale period.
Please note that any items received that do not meet the conditions for returns may not receive a full refund for the item.
Refund Process:
Upon receipt of your returned item(s), we will issue a refund for the amount paid, minus shipping and handling charges. Refunds will be processed using the original form of payment.
As a reminder all international orders, gift cards, fragrance items, and mystery styles are considered final sale and are NOT eligible for return. We encourage customers to review their orders carefully before completing the purchase.
To start your return, you'll need:
- Your order number (found in your confirmation email)
- Email address associated with the order
Please visit your orders to start your return or exchange request.
Need an update on your order? Check out our order status page for all the details you need! At Ethika, we understand the importance of staying informed about your purchases. Whether you're tracking your delivery or confirming shipment, our order status portal keeps you in the loop every step of the way. Simply visit https://www.ethika.com/pages/order to access real-time updates and ensure your shopping experience is seamless. Your satisfaction is our priority, and we're here to assist you throughout your journey with Ethika!
Discover the status of your order swiftly with Ethika! Should you encounter any inquiries, we're here to support you every step of the way. Please be aware that orders nearing fulfillment or made during sale events are ineligible for cancellation. Visit https://www.ethika.com/pages/order now to manage your order seamlessly.
General Questions:
At Ethika, we are passionate about supporting talented individuals, and our programs are designed to empower and help them achieve their goals.
Music:
The best way to get connected is to send any of your pertinent information over to music@ethika.com. We will reach out to you if there is a good fit there. If not, no further information is needed.
Sports:
To learn more and explore sponsorship possibilities, visit https://www.ethika.com/nil. Join us in our mission to elevate athletes and celebrate their achievements!
Our ambassador program offers exciting opportunities for individuals eager to share their enthusiasm for our products and values. Join our community of influencers, trendsetters, and advocates who embody the Ethika spirit. To learn more and start your journey as an Ethika ambassador, visit https://www.ethika.com/pages/creator-application. Let's collaborate and make a statement together!
Explore Ethika's warranty policy for peace of mind! We stand behind our products and will replace items deemed defective (excluding wear and tear) within 30 days of purchase. To initiate a damage claim, simply email Client Services through our contact options with a photo of the damage and your order number. Our team will carefully review your claim and communicate the final decision to you promptly. Trust Ethika to prioritize your satisfaction and uphold the quality of our products."